Privacy policy

Acure Agro Food & Nutrition Ltd. ("we", "us", "our", or "Acure"), the owner and operator of acurebd.com, respects your privacy. This Privacy Policy explains how we collect, use, store, and protect information about users of our website and app (if applicable).

By accessing or using our website/app, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use our services.

1. Information We Collect

When you register, place an order, or contact us through acurebd.com, we may collect:

  • Full name (first and last name)

  • Email address

  • Mobile phone number

  • Delivery address (including district, area, and postal code)

  • Gender and age (optional, part of demographic profile)

  • Order history and payment-related information. e.g. bKash, Nagad 

  • Profile picture (if uploaded by the user)

  • Browsing information: IP address, browser/device type, pages visited, links clicked (collected via cookies)

2. How We Collect Information

  • Through registration and order forms on the website

  • Through cookies and similar technologies. e.g. Google Analytics, Facebook Pixel.

  • Through customer support interactions (phone/email/WhatsApp)

  • Through newsletter sign-ups or promotional campaigns

3. How We Use Your Information

We use the information we collect to:

  • Process orders, deliveries, and payments

  • Provide customer support and resolve complaints

  • Personalize and improve your website experience

  • Send promotional emails/SMS (you may unsubscribe at any time)

  • Prevent fraud and ensure account security

  • Comply with legal obligations

We do not sell your information. Customer data is an important part of our business, and we are not in the business of selling it to third parties.

4. Cookies Policy

Our website uses cookies to improve your browsing experience, ensure the site functions correctly, and help us analyze user behavior. You may disable cookies through your browser settings, though some features may not work as intended.

5. Third-Party Sharing

We may share limited information with:

  • Courier/delivery partners:e.g. Pathao, Steadfast.

  • Analytics/advertising services: e.g. Google Ads, Facebook Ads

  • Government authorities — where legally required

These partners are contractually obligated to use your information solely for the specified purpose and not disclose it further.

6. Data Retention & Deletion

Data Type

Retention Period

User profile data

                            Until account is active

Order history

                  indefinite

To request deletion of your data, please email acurebd@gmail.com with the subject line "Data Deletion Request." We will process your request within a reasonable timeframe. Some data may temporarily remain in backup systems, which are periodically purged.

7. Data Security

We implement reasonable technical and administrative safeguards to protect your information, including:

  • SSL encryption (HTTPS is active site-wide)

  • Restricted staff access on a need-to-know basis

  • Periodic security reviews

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

You have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate information

  • Request deletion of your data

  • Opt out of marketing communications

To exercise these rights, contact us at acurebd@gmail.com 

9. Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that such data has been collected, we will delete it promptly.

10. Changes to This Policy

We reserve the right to update or change this Privacy Policy at any time. Material changes will be communicated via a notice on the website or by email. Continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us

For any questions or concerns about this Privacy Policy, please contact:

  • Company name: Acure Agro Food & Nutrition

  • Address:Corporate Office: 60/A, Omar Ali Lan, West Rampura, Dhaka-1219

  • Email: acurebd@gmail.com

  • Phone: 01897985500

  • Wholesale: 01896500777